Privacy Policy

Who we are

This website is operated by Kelowna Hair Salon. If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on our website.

Information we collect

When you send an appointment request we collect the details you enter: your name, email address, phone number (if provided), contact preference, the service you’re interested in, your preferred date and time of day, and any message you include.

Like most websites, our hosting provider may record basic technical information such as your IP address and browser type in server logs, which are used for security.

How we use it

To respond to your request and arrange or confirm an appointment.
To contact you about that appointment using your preferred method.
To protect the website from spam and abuse.

We don’t sell your personal information, and we don’t add you to marketing lists unless you separately agree.

By submitting the appointment request form and ticking the consent box, you agree to us using your information as described here. You may withdraw consent at any time by contacting us, subject to any legal requirements.

We do not share your personal information with third parties except where necessary to operate our website, manage appointment requests, and provide our services.

Information may be shared with trusted service providers who assist with website hosting, email communications, or appointment management. These providers are only permitted to use your information as necessary to perform their services.

Some service providers may store or process information outside Canada, where it may be subject to the laws of those jurisdictions.

Cookies and analytics

Our website does not currently use tracking cookies or analytics tools to monitor visitors' browsing activities.

If we introduce cookies, analytics services, or other tracking technologies in the future, we will update this Privacy Policy to explain what information is collected and how you can manage your preferences.

How long we keep it

When your personal information is no longer required, we take reasonable steps to securely delete or dispose of it.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details above. If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Security

We use reasonable safeguards, including encrypted (HTTPS) connections, to protect your information. No method of transmission over the internet is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, or applicable privacy requirements.

Any updates will be published on this page. We encourage visitors to review this policy periodically to stay informed about how their personal information is handled.