Booking & cancellation policy
Clear expectations, so every appointment runs smoothly.
How appointment requests work
Requests made through this website are not confirmed bookings. The salon reviews each request and contacts you to offer an available time. Your appointment is confirmed only when the salon confirms it with you directly, or when you receive a confirmation from our booking system.
Cancelling or rescheduling
Please give at least XX hours notice if you need to cancel or reschedule, so the time can be offered to another client. Late cancellations may be subject to fee or policy — to be confirmed.
Late arrivals
If you’re running late, please let us know as soon as possible. If you arrive more than XX minutes late, we may need to shorten your service or reschedule so other clients aren’t affected.
Missed appointments
Missed appointments without notice may be subject to fee or policy — to be confirmed.
Deposits
Some services, such as longer colour appointments, colour correction and bridal hair, may require a deposit to secure your time. Deposit amounts and refund terms — to be confirmed
Patch tests
Hair colour can cause allergic reactions. New colour clients, and clients who haven’t had colour with us for a while, may be asked to complete a skin patch test at least 48 hours before their appointment. Salon patch-test requirements — to be confirmed
Consultations and quotes
Prices on the website are starting prices. Your final price depends on your hair’s length, thickness and condition, and the products and time needed. For colour work, your stylist will confirm the cost during your consultation before starting.
If you’re not happy
If you’re not happy with your service, please contact us within XX days so we can discuss it. Adjustment and refund policy — to be confirmed
Children
Policy for children’s appointments and accompanying children — to be confirmed
Ready to request a time?
Send a request and the salon will contact you to confirm.